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Frequently Asked Questions

This section details a list of commonly asked questions from our previous customers, if your question isn’t answered here please Contact Us

“WHEN SHOULD I PLACE MY ORDER?”

Our website allows you to select a delivery date in the future, so we would encourage you to place your order as soon as you book your room, then it’s one less thing to worry about and we will keep your order safe until you need it!

“I ARRIVE AT A WEEKEND, DO I HAVE TO WAIT UNTIL MONDAY FOR MY BEDDING?”

If you are arriving at a weekend, please select the Friday before as your required delivery date to ensure your goods will be waiting for you upon arrival.

“CAN I RENT BEDDING FOR SUMMER SCHOOL?”

Unfortunately we don’t currently offer a service where we rent items, but we have many customers who buy our basic bedding for summer school, then donate it to a local charities after use.

“CAN I CHANGE MY ORDER ONCE I’VE PLACED IT?”

If you wish to change your order you can notify us by email to sales@unikitout.com - if it’s before we have dispatched the goods to you we will be more than happy to help.

“HOW DO I KNOW WHAT SIZE BEDDING TO ORDER?”

Single Beds are 90x190cm. Three quarter is 120x190 & Double Beds are 135x190cm. The only difference between Three quarter and Double Bed packs is the fitted sheet.

“HOW DO I KNOW THE SIZE OF YOUR DUVETS?”

We strongly recommend speaking to your accommodation before ordering, as bedding can vary from single (3'), three quarter (4’), Double (4’6) to King (5’) - We have lots of packs for all different sizes and are able to provide bedding to suit your requirements.

“DO YOU ACCEPT CASH ON DELIVERY?”

We don’t accept cash on delivery as we use third party couriers who are unable to accept cash. We do accept paypal and all major credit and debit cards.

“CAN I TRACK MY ORDER?”

Our deliveries are made between 9am - 7pm. We don’t have a live tracking system however if you believe your order hasn’t been delivered please check with reception before calling us.

“MY ORDER HASN'T ARRIVED, WHAT SHOULD I DO?”

Orders can be delivered up until 7pm. In most cases we deliver to Reception not directly to rooms. Please double check with your Reception if you haven't received your parcel.

“CAN I ORDER, EVEN IF MY ACCOMMODATION PROVIDER ISN’T A PARTNER OF YOURS?”

If your accommodation provider isn’t one of our partners then select “Let me type my own address” when you get to step 3 of the checkout process. You will then be able to type your own address in.

“HOW DO I COLLECT MY ORDER”

You will need to contact your accommodation provider as some hall managers keep packages in a secure room until your arrival, while some will place in your room. If when you arrive your package isn’t there then please check with your accommodation provider first.

“MY ORDER HAS ARRIVED AND I SEEM TO BE MISSING AN ITEM"

If this happens then please contact us. It may just be that your item is out of stock and will be sent to you when back in stock

“I JUST RECEIVED MY ORDER I CAN SEE THE DUVET BUT NO PILLOW”

Our Duvet & Pillow Kit has the pillow rolled up within the duvet, so please ensure to open the pack and unroll the duvet in order to locate your pillow.

“WHAT HAPPENS IF I’M NOT IN WHEN MY PACKAGE IS DELIVERED?”

All our packages are sent on a signed for service, therefore someone will need to sign for it. If you are staying with one of our partner accommodations then they will accept your package on your behalf, if you are not staying in one of our partner’s halls of residence then you will need to check that they are able to accept your package. If you have requested delivery to a private house, then you will need to ensure that someone in to sign for the package.

“ONE OF MY ITEMS HAS ARRIVED DAMAGED”

Unfortunately, items do on the rare occasion get damaged in transit. If this has happened, then please email us with a photo of the damaged item and we can look into. Our email is sales@unikitout.com

“WHAT ARE THE SIZES OF YOUR BED LINEN?”