We are here to help
UniKitOut are a family run business and we go the extra mile to ensure all of our customers are happy with the service we provide. Below you will find some useful tips to the most common queries, if we haven't answered your question below - please do not hesitate to contact a member of the team.
Need to Track your order?
We send most of our parcels via DPD due to it being one of the highest-rated couriers in the UK. In most cases, once your order is dispatched you will receive a text or email with tracking information on the morning of delivery. In the rare case you don't receive a text, don't worry - your order is likely to be on one of our own vehicles on a larger delivery. Please email us on firstname.lastname@example.org with your order number in the subject line and we will happily check for you.
Need to cancel your order?
Don't worry, we know situations can change, and we're happy to help you wherever possible. View Our Promise and Cancellation Policy then pop us an email with your order number.
Have a complaint?
We know nobody's perfect, and sometimes we do make mistakes but we pride ourselves on resolving them fast. If you experience any difficulties with your order please pop us an email so we can help make things right.
Have a general enquiry?
Visit our Frequently asked questions for an instant answer. If your question isn't listed in our FAQs, please get in touch via the below methods.
Call us (+44) 203 475 4751
Our Telephone lines are open as follows:
Mon-Thurs 9.15am - 5.30pm / Friday 9.15am - 4pm GMT
In peak season, agents are available on live chat from 6am until 11.30pm GMT & over the weekends. (You'll find the chat icon in the bottom left corner of this page) We regularly respond to enquiries out of hours wherever possible. Where a query is urgent, such as tracking information showing your parcel has been delivered but you haven't been able to locate it on arrival, please write URGENT in the subject line.