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Shipping & Returns
DELIVERY PROCESS

As a manufacturer and importer we normally have a large stock of all our products, enabling delivery to be made promptly. Most orders are delivered within 3-5 working days. Some products (bedspreads, mattress toppers, feather products & mattresses) are specially made so will take approx. 10-14 days delivery from receipt of order. 

DELIVERY COSTS

Delivery on all orders under £70 will be charged at £8. Express deliveries are available (charges at checkout). Orders over £70 will be free of charge. Please note that for deliveries to N. Ireland, Scottish Highlands / Islands, Scilly Isles and Isle of Wight, carriage may be subject to additional charges when an order is placed. A member of our customer services team will contact you to inform you of any further costs once you have placed an order.

NEXT DAY & EXPRESS SERVICE

Where a delivery is extremely important, we are happy to offer you special carriage services. Please contact our office for further details.

RETURN OF GOODS

Faulty goods supplied will be collected. They will then be credited or replaced, subject to goods being inspected by our Quality Control team. For goods which are not faulty, please return at your own cost to: Gailarde Ltd. Unit 2, Elstree Distribution Park, Elstree Way, Borehamwood, Hertfordshire, WD6 1RU. Goods must be returned unused and in the original packaging. No goods are to be returned without first speaking to our sales desk. Goods which are used, washed or made to order are non-refundable.

SHORTAGE / DAMAGE / NON-DELIVERY

We must be notified within 7 days of receipt of invoice of any shortage or damage to goods. On receipt of goods, customers must sign for the number of cartons delivered. Otherwise neither carrier nor ourselves can accept responsibility for loss or damage.