24 October 2017
“MY ORDER HAS ARRIVED AND I SEEM TO BE MISSING AN ITEM"
If this happens then please email email@example.com. It may just be that your item is out of stock and will be sent to you when back in stock
“I JUST RECEIVED MY ORDER I CAN SEE THE DUVET BUT NO PILLOW”
Our Duvet & Pillow Kit has the pillow rolled up within the duvet, so please ensure to open the pack and unroll the duvet in order to locate your pillow.
“ONE OF MY ITEMS HAS ARRIVED DAMAGED”
Unfortunately, items do on the rare occasion get damaged in transit. If this has happened, then please email us with a photo of the damaged item and we can look into. Our email is firstname.lastname@example.org
“MY ORDER HASN'T ARRIVED, WHAT SHOULD I DO?”
Orders can be delivered up until 7pm. In most cases we deliver to Reception not directly to rooms. Please double check with your Reception if you haven't received your parcel. We have a live tracking system, just enter your tracking number on our tracking page to see where your parcel is.
"I WANT TO RETURN AN ITEM I PURCHASED"
We are happy to accept returns as long as good are in the original packaging and are unused. If you wish to return an item please speak to one of a customer service team members by emailing email@example.com. Please note that you will be responsible for the costs of returning the products to us or for the use of the collection service unless there is a fault. Your refund will be processed within 30 days of receipt & initial carriage costs incurred by ourselves will be deducted from your refund.