23 October 2017
“CAN I TRACK MY ORDER?”
Our deliveries are made between 9am - 7pm. We have a live tracking system, just enter your tracking number on our tracking page to see where your parcel is.
“I ARRIVE AT A WEEKEND, DO I HAVE TO WAIT UNTIL MONDAY FOR MY BEDDING?”
If you are arriving at a weekend, please select the Friday before as your required delivery date to ensure your goods will be waiting for you upon arrival.
“WHAT HAPPENS IF I’M NOT IN WHEN MY PACKAGE IS DELIVERED?”
All our packages are sent on a signed for service, therefore someone will need to sign for it. If you are staying with one of our partner accommodations then they will accept your package on your behalf, if you are not staying in one of our partner’s halls of residence then you will need to check that they are able to accept your package. If you have requested delivery to a private house, then you will need to ensure that someone in to sign for the package.
“WILL MY PARCEL BE IN MY ROOM WHEN I ARRIVE?”
You will need to contact your accommodation provider as some hall managers keep packages in a secure room until your arrival, while some will place in your room. If when you arrive your package isn’t there then please check with your accommodation provider first.
Where a delivery is extremely important, we are happy to offer a special carriage service. Please contact our office by phone if you wish to inquire about express delivery. Please note that express delivery is subject to availability and additional charges will apply.